Refund and Cancellation Policy – Gold Coast Moving Co

By submitting your deposit for services from Gold Coast Moving Co., you accept and agree to adhere to the Terms & Conditions and this Refund and Cancellation Policy. The terms applicable to your service are those in effect on the date your deposit is received. Gold Coast Moving Co. reserves the right to modify, amend, or update any portion of this policy as needed.

1. Deposits
2. A $50 deposit is required to confirm your moving date, secure a flat-rate estimate, and reserve the services you need.
3. For moves with an estimated cost over $2,000, a deposit equal to 10% of the total estimate is required.
4. Deposits must be paid within 24 hours of receiving your booking confirmation. Service availability is on a first-come, first-served basis.
5. Deposits can be paid electronically through a secure payment link, over the phone, or with an accepted card (Visa, MasterCard, AMEX, Discover).
6. Refund of Deposits
7. Deposits are fully refundable if a cancellation request is made at least 1 business day before your scheduled move.
8. Refunds will be processed back to the original payment method within 5 business days.
9. Cancellations made within 1 business day of your move (e.g., Tuesday afternoon for a Wednesday move) result in forfeiture of the deposit.
10. Cancellations on the day of the move result in the deposit being non-refundable.
11. If you postpone your move, the deposit can be applied to a rescheduled date within 30 days of the original move date. After 30 days, a new deposit will be required.
12. Balance Payments
13. The remaining balance for your move is due 1 business day before the scheduled move date.
14. For long-distance inbound moves, the balance must be paid before the start of your scheduled pickup window.
15. Final payments may be made by cash, certified check, or major credit/debit card.
16. The moving process will begin only once full payment is received. Failure to pay may result in service cancellation and/or referral to a collection agency.
17. Cancellations and Rescheduling
18. Cancellation requests must be made at least 48 hours (2 business days) before your move to qualify for a full deposit refund.
19. Rescheduling requires at least 48 hours’ notice before the originally scheduled date.
20. During peak periods (25th–31st and 1st–4th of each month), a 3-business-day notice is required for cancellation or rescheduling without penalty.
21. Last-minute cancellations (within 24 hours) or same-day cancellations are subject to a penalty of up to 100% of the total service cost, at our discretion, to cover lost crew time and revenue.
22. Extra Fees on Move Day
23. If additional items are presented on move day that were not listed in your inventory, an updated estimate will be provided.
24. You must approve and pay the adjusted charges before the move continues.
25. A variance of up to ±5% in inventory is acceptable without extra charges.
26. Additional fees may also apply for:
    • Excessive carrying distance (over 150 feet from truck to entrance).
    • Unscheduled stairs or elevators are not disclosed during booking.
    • Additional stops or multiple-day unpacking requests.
    • Parking tickets incurred on your behalf (if permits weren’t arranged).
27. Storage Services
28. Payments for storage (move-ins, move-outs, and monthly fees) must be made by a valid credit or debit card. Cash or personal checks are not accepted.
29. Monthly storage fees are charged automatically on the same day each month as your move-in date.
30. Storage fees are not prorated. Mid-month move-outs will not result in partial refunds.
31. Storage move-outs require 3 business days’ notice.
32. Failure to make storage payments for 3 consecutive months may result in the disposal or auction of your items to recover outstanding balances.
33. Claims and Refunds
34. Customers have 90 days from their move or delivery date to submit a written claim for loss, damage, or refund requests.
35. Claims must include photos, documentation and be submitted to: [Insert Claims Email].
36. We will acknowledge your claim within 30 days and aim to resolve it within 120 days.
37. Refunds for service delays:
    • If our crew arrives more than 1 hour late, a 5% refund of the service fee will be provided (capped at $50/hour).
    • Delays over 3 hours result in a 15% refund (capped at $150).
    • Refunds apply to pickup delays only, not delivery windows. Claims must be submitted on the same day of the move or the following day.
38. Safety and Service Limitations
39. For safety reasons, customers should not assist movers with heavy lifting. Gold Coast Moving Co. is not responsible for injuries to customers during the move.
40. Respectful conduct is expected at all times; our crews reserve the right to halt services if subjected to harassment.
41. We do not move live animals, hazardous materials, or items requiring specialized licensing unless agreed in writing.
42. Customer Privacy
43. Gold Coast Moving Co. respects your privacy. Information provided for booking and payments is securely stored and used only for service provision. Please refer to our Privacy Policy for details.
44. Contact Information Gold Coast Moving Co. 79 A Old Oak Ln Levittown, NY 11756, Phone: 3479226757, Email: Goldcoastmoving01@gmail.com
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